About Check Deposit Error Messages
The mobile app will provide an error message if there is an issue with the check deposit. Below, you can find guidance on how to resolve the issue.
ERROR MESSAGE | ACTION NEEDED |
Please confirm the check amount |
Confirm the check amount is correct.
|
The check amount entered does not match the check. Please try again. |
Confirm the entered amount is correct.
|
Please confirm the check has been endorsed on the back. |
Make sure the back of the check is endorsed with "For Mobile Check Deposit Only". We recommend using a blue or black pen. Do not use a felt tip pen. |
The amount on the check does not match the written amount. |
Make sure the numerical values match the written amount.
|
Front or Back image cannot be read. Flatten the check and place on a dark surface in a well-lit area. Hold camera directly over check and make sure all four corners are visible within the camera frame. |
There is an error capturing the check image. Please try rescanning the check again. If you continue to see the error message, please contact your event organization to submit the check directly to them. |
There was an error validating this check. It may have already been deposited. | The check has already been captured by the image processing and cannot be submitted again. |
Payee may not match account holder or institution. Please confirm. Please make sure the check is made out to the correct Payee name. If the Payee name is correct, please select the Next button. |
Make sure the check is made out to the correct Payee name. If the payee's name is correct, select Next. |
Sorry, the routing number on this check cannot be accepted. |
There is an issue reading the routing number on the check. Please contact your event organization to submit the check directly to them. |
Sorry, this type of check is not accepted for mobile deposit. |
Mobile check deposit does not accept this type of check. We are unable to accept the following:
Please contact your event organization for further instructions on how to submit this type of check. |
Get Support
Have questions? Please feel free to reach out to our wonderful Support team! You can submit a support request here.